Last Updated: 3/13/25
At Theme Maniax, we strive to provide high-quality digital products and ensure customer satisfaction. However, due to the digital nature of our products, all sales are considered final. This Refund Policy outlines the conditions under which refunds may be granted.
Since all products on Theme Maniax are digital and downloadable, we typically do not offer refunds once a purchase has been completed. However, we may issue a refund under the following circumstances:
✅ Item is Defective or Not as Described – If the product has major defects that prevent it from functioning as described, and the issue cannot be resolved.
✅ Corrupt or Unusable Files – If the downloaded files are damaged or missing essential components and the issue cannot be fixed.
✅ Duplicate Purchase – If you accidentally purchased the same item multiple times.
Refunds will NOT be granted in the following cases:
❌ You changed your mind after purchase.
❌ You purchased the wrong item by mistake.
❌ You no longer need the item.
❌ The item does not meet your expectations, but it functions as described.
❌ You lack the required software, skills, or compatibility to use the item.
❌ You claim the item is defective, but you fail to provide sufficient details for verification.
❌ You request a refund after downloading the item and using it for an extended period.
If you believe you qualify for a refund, please follow these steps:
1️⃣ Contact Support – within 7 days of purchase, explaining the issue and attaching relevant proof (e.g., error messages, screenshots).
2️⃣ Verification Process – Our team will review your request and verify the issue.
3️⃣ Resolution – If eligible, a refund will be processed via the original payment method. If the issue can be resolved (e.g., file replacement), we will provide support instead of a refund.
⏳ Processing Time – Refund requests are reviewed within 5-10 business days. If approved, the refund may take 5-7 business days to reflect in your account.
Whenever possible, Theme Maniax will offer support or fixes instead of refunds. If you experience issues, we recommend contacting the item’s author or our support team first to resolve the problem before requesting a refund.
🚨 Abuse of the refund policy (e.g., excessive refund requests, downloading products before requesting a refund) may result in:
🚨 Chargebacks & Payment Disputes – If a customer initiates an unauthorized chargeback without first contacting support, they may be permanently banned from purchasing future products.
Theme Maniax reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and major updates may be communicated via email or notifications.
Last updated on 3/13/25.
If you have any questions regarding this Refund Policy, please contact us at:
🌍 Website: www.thememaniax.com