Faqs

Welcome to the Theme Maniax FAQ section! Here, we answer common questions about our digital marketplace, purchases, refunds, support, and more. 

1. General Questions

What is Theme Maniax?

Theme Maniax is a digital marketplace that sells WordPress themes, plugins, PHP scripts, HTML templates, Java applications, mobile apps, videos, audio files (MP3), and more. Our goal is to provide high-quality digital products to help businesses, developers, and designers succeed.

Do I need an account to purchase items?

Yes, you need to create a free Theme Maniax account to purchase, download, and manage your digital products.

Are the products on Theme Maniax licensed?

Yes, all products are sold under Theme Maniax’s licensing terms, including Regular Licenses for personal use and Extended Licenses for commercial use. License details are provided on each product page.

2. Purchasing & Payments

What payment methods do you accept?

We accept [list payment methods, e.g., PayPal, Credit/Debit Cards, Stripe, etc.] for secure and instant transactions.

Can I get an invoice for my purchase?

Yes! After completing a purchase, you will receive an email confirmation with your invoice. You can also download it from your account dashboard.

Are my payment details secure?

Absolutely! We use secure payment gateways (e.g., PayPal, Stripe) to process transactions, and we do not store your credit card details.

3. Downloads & Product Usage

How do I download my purchased items?

After completing a purchase, go to:
Dashboard → My Downloads → Click Download next to your purchased item.

Can I re-download a product if I lose my files?

Yes, as long as the product is still available on our marketplace, you can re-download it anytime from your account dashboard.

Do I get lifetime access to my purchased items?

Yes, once you purchase a product, it remains available in your account for lifetime access (unless the item is discontinued or removed by the author).

Can I use purchased items on multiple websites?

No, each license applies to one website or project unless stated otherwise. To use the product on multiple sites, you must purchase additional licenses.

4. Refunds & Returns

Do you offer refunds?

Since our products are digital and instantly downloadable, all sales are final. However, refunds may be issued in special cases such as:
✅ The product is defective or does not work as described.
✅ You accidentally made a duplicate purchase.

For full details, please review our Refund Policy.

How do I request a refund?

If you qualify for a refund, contact [Your Support Email] within 7 days of purchase and provide details (screenshots, error messages).

5. Support & Updates

Do I get support for purchased items?

✅ Paid items may come with limited support, depending on the author’s terms. Check the product page for details.
❌ Free items do not include support.

How do I contact support for an item?

If an item includes support, you can contact the author via:
Dashboard → My Purchases → Contact Support.

Do products receive updates?

Yes, authors regularly update their products for improvements, bug fixes, and compatibility. You can download updates from your account dashboard.

6. Free Items & Discounts

Does Theme Maniax offer free digital products?

Yes! We regularly offer free WordPress themes, plugins, scripts, and more. Free items are available on our Free Items page.

Do free items come with support?

No, free items are provided as-is, without updates, support, or warranties.

How do I get discounts on paid items?

• Seasonal Sales & Promotions – We offer discounts during sales events.
• Referral Program – Earn commissions for referring new customers!

Check our Promotions Page for active discounts.

7. Affiliate & Referral Program

Does Theme Maniax have a referral program?

Yes! You can earn commissions by referring new customers through our Referral Program. Share your unique referral link and earn a percentage of each successful sale.

How do I join the referral program?

• Sign up for an account.
• Visit your Referral Dashboard to get your unique referral link.
• Share your link and earn commissions!

Check our Referral Program Terms for details.

8. Selling on Theme Maniax (For Authors)

Can I sell my digital products on Theme Maniax?

Yes! If you are a developer, designer, or creator, you can become an Author and sell your products on our marketplace.

What types of products can I sell?

We accept:
✅ WordPress Themes & Plugins
✅ PHP, Laravel, and Java Scripts
✅ HTML Templates & UI Kits
✅ Mobile Apps & Code Scripts
✅ Videos, Graphics, & Animations
✅ Audio, MP3s, & Sound Effects

How do I become an Author?

• Register for a Theme Maniax Author Account.
• Submit your products for review and approval.
• Start selling and earn commissions on each sale!

For full details, check our Author Terms.

9. Technical Issues & Troubleshooting

I can’t download my item. What should I do?

Try the following:
🔹 Clear your browser cache and refresh the page.
🔹 Try using a different browser or device.
🔹 Disable browser extensions that may block downloads.
🔹 If the issue persists, contact [Your Support Email].

I purchased an item, but it’s not working properly. What now?

• First, check the installation guide included with your download.
• Ensure you meet the minimum software and hosting requirements.
• If the issue remains, contact the product author for support.

10. Contact & Support

How can I contact Theme Maniax?

For any inquiries, feel free to reach out to us:
🌍 Website: www.thememaniax